Shipping Policy

Shipping Time

1. General Shipping Information

ECOFLEXHOMES ships expandable container homes and modular housing solutions. Due to the specialized nature of our products, shipping times and requirements differ from standard e-commerce deliveries.

All delivery timeframes are estimates and may vary based on product availability, custom specifications, manufacturing schedules, and delivery location.

2. Processing Time

After your order is confirmed and payment is received:

• Order verification and processing: 1-2 Business Days
• Custom specifications review and confirmation
• Manufacturing preparation and scheduling
• Quality control and pre-shipment inspection

Note: Processing time does not include manufacturing time for custom orders. Total lead time will be confirmed at the time of order placement.

3. Shipping Methods and Timeframes

3.1 Standard Delivery

Timeline: 20-60 Business Days (after processing)

Standard delivery includes ground transportation via freight carrier. This timeframe accounts for manufacturing, quality inspection, and logistics coordination.

3.2 Heavy and Oversized Products

For heavy and big-size products, additional considerations apply:

• Extended delivery time may be required
• Additional shipping fees based on weight and dimensions
• Specialized delivery equipment may be necessary
• Route planning for oversized load transportation
• Possible permit requirements for transport

4. Shipping Costs

Shipping costs are calculated based on:

• Product size and weight
• Delivery destination and distance
• Accessibility of delivery location
• Special handling requirements
• Additional services (e.g., crane service, site preparation consultation)

Final shipping costs will be calculated and displayed during checkout. For custom quotes or special delivery requirements, please contact us at (786) 365-7951.

5. Order Modifications

6. Delivery Requirements

6.1 Site Preparation

Before delivery, you must ensure:

• The delivery site is accessible for large freight vehicles
• Adequate clearance for maneuvering (minimum width and height requirements)
• Stable, level ground for unloading
• Proper foundation or placement area prepared according to specifications
• All necessary permits and approvals obtained

6.2 Receiving Delivery

On delivery day:

• An authorized person must be present to receive the delivery
• Inspect the product immediately upon arrival
• Note any visible damage on the delivery receipt
• Report damages or defects within 48 hours
• Sign the delivery receipt only after inspection

6.3 Delivery Assistance

Standard delivery includes unloading at the designated location. If you require additional assistance such as crane service, placement, or installation, please arrange these services in advance. Additional fees will apply.

7. Tracking Your Order

Once your order is shipped, you will receive:

• Email confirmation with tracking code
• Real-time tracking updates through our website
• Estimated delivery date
• Delivery appointment scheduling (when applicable)

Track your order at any time by visiting our order tracking page.

8. Delivery Delays

While we strive to meet all delivery timeframes, delays may occur due to:

• Weather conditions and natural disasters
• Transportation disruptions
• Custom specifications requiring additional manufacturing time
• Supply chain issues
• Permit or regulatory delays
• Site access issues

We will notify you promptly of any significant delays and provide updated delivery estimates. ECOFLEXHOMES is not liable for delays caused by circumstances beyond our reasonable control.

9. International Shipping

For international orders:

• Additional customs fees, duties, and taxes may apply
• Customer is responsible for all import charges
• Extended delivery times for international shipments
• Compliance with local building codes and regulations is customer's responsibility
• Contact us for international shipping quotes and requirements

10. Refused or Undeliverable Shipments

If a shipment cannot be delivered due to:

• Refusal to accept delivery
• Inaccessible delivery location
• Incorrect delivery address provided by customer
• No one available to receive delivery after multiple attempts

The customer will be responsible for all return shipping costs, storage fees, and redelivery charges. Orders may be subject to restocking fees if returned to our facility.

11. Damage During Shipping

If your product arrives damaged:

1. Do not refuse delivery - accept it and note the damage on the delivery receipt
2. Take photos of the damage and packaging
3. Contact us within 48 hours at (786) 365-7951
4. Provide photos and documentation for claim processing
5. Keep all packaging materials for inspection

We will work with you and the carrier to resolve damage claims and arrange for repair, replacement, or refund as appropriate.

12. Contact Information

For shipping inquiries, order modifications, or delivery coordination: